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Broadband Data Plan Usage Charging Priority

Data usage is charged per byte.

Charging Priority: Data balance (whichever balance that has the shortest expiry will be deducted first).

15. How can I setup my handset for Mobile Internet?

Go to Settings, Search for Mobile Data (or Cellular Data) and activate the connection. For smartphones, the user may swipe down from the notification bar and Select the Mobile Data icon. Two arrow icons will appear in the notification bar to indicate that the connection has been made.

Android: Go to Settings > Connections > Data Usage > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)

iPhone: Go to Settings > Mobile Data > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)

Mobile internet services can either be charged from a Mobile Data Plan or Real Credit balance.

To stop using mobile internet, deactivate the Mobile Data connection.

What happens when I travel between countries covered by the Roaming bundle plan (e.g., Australia to Turkey)?

Your bundle benefits carry over to the other country and remain valid until the original subscription period ends.

What happens when I travel from a country included in the Roaming bundle plan to one that isn't (e.g., Australia to Fiji)?

The roaming bundle deactivates, and standard rates apply in countries not included in the bundle.

When will I start getting charged for Data Roaming?

Charges start as soon as you connect to a partner network with mobile data on. To avoid charges, switch off data, subscribe to a Roaming bundle, and then switch data back on after confirmation. Be aware that some apps use data in the background, so take precautions to avoid bill shock. You'll get notifications as your bundle data nears its limit.

Do I need to unsubscribe to the bundle plan when I return to PNG/Home country?

No, the system will automatically unsubscribe your Roaming plan and you will get an SMS for confirmation.

How long is the subscription valid for?

Daily bundle plans are valid from time of subscription to midnight and expire at 12.00 am PNG time daily. Weekly bundle plans are valid from time of subscription and expire at 12:00am PNG time on the 7th day post initial subscription. 

Do plans auto-renew daily?

Yes, daily plans auto-renew at midnight PNG time. Weekly plans renew at midnight PNG time on the 7th day after subscription. To unsubscribe, dial *100# and select the option to unsubscribe.

What are the rate charges if not subscribed to a bundle or if bundle is exhausted?

Standard/outside bundle rates apply. Outside Bundle Rates/Pay as you go/Standard Rate to add PNG rates and Zones

ZonesCalls Within CountryCalls to PNGReceiving CallsOther CountriesSMSData
Zone AK1.00K1.00K1.00K4.50K0.80K1.00
Zone BK1.50K1.50K1.50K4.50K1.00K5.00
Zone CK2.00K2.00K2.00K4.50K1.00K10.00
Zone DK2.50K2.50K2.50K5.00K1.00K15.00
Zone EK3.00K3.00K3.00K6.00K1.00K20.00

Zone Countries

Zone AZone BZone CZone DZone E
AustraliaKiribatiSpainAmerican SamoaRest of the World
New ZealandPNGMaltaAmenia 
USAVanuatuItalyBhutan 
CanadaSolomon IslandsHungryChile 
IndiaTongaAlbaniaCyprus 
Sri LankaFrench PolynesiaGreeceEstonia 
ChinaSamoaPortugalGuernsey 
SingaporeMalaysiaRomaniaMoldova 
UKKoreaTurkeyPeru 
Hong KongJapanCzech RepublicTurkmenistan 
 TaiwanDenmarkQatar 
 SwitzerlandNorwaySouth Africa 
 FranceSwedenGhana 
 IrelandNetherlandsBrazil 
 GermanyAustriaParaguay 

 

 

 

Which countries are covered by the Roaming bundle plan?

Roaming Countries covered in Bundle plan:

  • Australia
  • Brazil
  • Canada
  • Switzerland
  • China
  • Fiji
  • France
  • India
  • Ireland
  • United Kingdom
  • Japan
  • Kenya
  • Kiribati
  • Laos
  • Sri Lanka
  • Malaysia
  • Netherlands
  • New Zealand
  • Philippines
  • French
  • Polynesia
  • Singapore
  • Thailand
  • Tanzania
  • Vietnam
  • Solomon Islands

For the rest of the countries not covered in the bundle plans, standard rates apply. If you exhaust any of the Data, Voice or SMS bundle benefits, then standard rates apply. You may unsubscribe and resubscribe to get a refreshed bundle benefit.

Which customers are eligible for the bundle plans?

Roaming bundle is applicable to Postpaid customers.

How can I subscribe to the Roaming bundle?

Once you arrive at your destination, turn on your phone and connect to a partner network. Dial *100# and choose a daily or weekly bundle plan. 

How does Roaming work?

When abroad, connect to a partner network automatically or manually. You can use Voice, SMS, and Data on a pay-as-you-go basis or subscribe to one of our Roaming bundle plans (Daily or Weekly) by dialing *100#.

What services are available on Roaming?

You can use Data, Voice, and SMS services while Roaming. Let your Account Manager know if you need specific services, like Voice Only or Voice & Data.

How do I get Roaming Access on my Device?

For Postpaid customers, you'll need approval from your company or authorized approver before you travel. To activate Roaming services, contact your Account Manager 2-3 days before your trip. If you can't reach them, call Postpaid Customer Care at 124 for assistance.

Triple Up Data - Terms & Conditions

  • Dial *777# or use the My Vodafone App to subscribe.
  • Enjoy Double Data on K3 plans and Triple Data on plans over K5 (excludes Minutes and SMS).
  • Available for prepaid customers only, from midnight Thursday to midnight Sunday every week.
  • Standard charges apply after benefits expire.
  • For more details, contact our Customer Care Team on 123 (Free Line for Prepaid), 124 (Premium Charged Line) or chat with us at www.vodafone.com.pg.

Bonanza - Terms & Conditions

  • The offer is for prepaid customers only.
  • Top Up via VodaKad, Electronic vouchers (EVD), Mobile Banking channels, Vodafone App or Web Top Up, International Top Up platforms or Txt Top Up channels PNG-wide to enjoy the Recharge Bonanza (5UP) benefits.
  • Get 5UP on K5 and above, and Double Up on K3 top-ups.
  • The Top Up PIN must be activated during the promotion period to receive the Free Credit.
  • Free Credit can be used for On-net Calls and Texts (SMS). Free Credit will expire within the specified time stated above and will not be extended with a Top Up.
  • The promotion is valid until further notice.
  • Vodafone reserves the right to change the promotion anytime at its discretion.
  • For more details, contact our Customer Care Team on 123 (Free Line for Prepaid), 124 (Premium Charged Line) or chat with us at www.vodafone.com.pg.

Terms and Conditions - Vodafone Christmas Promotion

  • The offer is for Vodafone prepaid customers only.
  • Top Up, subscribe to any Vodafone prepaid plan or purchase any Device and go into the draw to WIN a share of K1,000,000 cash.
  • Any new device purchased for the duration of the promotion MUST be connected to an active Vodafone SIM card to be eligible to enter the weekly and major cash prize draws.
  • The Promotion will start on 31 October 2024 (00.00.00hrs) and end on 26 December 2024 (23.59.59hrs).
  • All successful entries will receive a confirmation SMS. Customers can also dial *170# to check their total entries towards the Major Draw. Entries will be updated every 24 hours.
  • The winners will be selected at random from all eligible entries received during the promotion period with draws scheduled Weekly.
  • The prizes are not transferable or exchangeable.
  • Vodafone will collect personal information from winners for the purpose of conducting the promotion and may, for this purpose, disclose such information to third parties, including but not limited to the media, agents, contractors and service providers.
  • Prize can only be won/collected by registered owner of the sim card. If you win, Vodafone will contact you by telephone.
  • A maximum of three (3) attempts will be made to call the Winner within a period of twenty-four (24) hours. If you do not answer any of our calls, you forfeit your chance to win. We will select another eligible Customer to be the Winner.
  • Winners agree to participate in any publicity or marketing activities as requested by Vodafone, including but not limited to providing testimonials, photos, and videos. Customer must permit use of full name for all media postings and photographs to be taken for PR purposes to be eligible to win.
  • Customer must be at least 18 years of age to win or claim a prize. In the instance where the winner is less than 18 years, the prize will be awarded to a legal guardian.
  • Winner must have an active bank account from one of the 3 major commercial banks – BSP, Kina Bank or Westpac.
  • Winners will be announced Weekly via Vodafone PNG social media platforms. The Winners selected by Vodafone officials are deemed to be final.
  • Vodafone reserves the right to disqualify any Customer who violates any of these terms and conditions, or who engages in any fraudulent or inappropriate conduct.
  • By participating in the promotion, Customers agree to be bound by these terms and conditions. Vodafone reserves the right to amend these terms and conditions at any time without notice.
  • These terms and conditions shall be governed by and construed in accordance with the laws of Papua New Guinea.
  • www.vodafone.com.pg.

 

FAQs - Vodafone Christmas Promotion

  1. What is the Christmas promotion about?

    Vodafone has launched its Christmas promotion that offers Vodafone’s valued prepaid customers the opportunity to go into the draw to WIN a share of K1,000,000 cash. The major prize will see 20 lucky winners—5 from each region win K10,000 each. Additionally, there will be 40 weekly winners who will each receive K2,500 for eight consecutive weeks. The promotion also includes unbeatable discounts on smartphones and data bundles.

  2. What are the promotion dates?

    The Promotion will start on 31 October 2024 (00.00.00hrs) and end on 26 December 2024 (23.59.59hrs).

  3. Who is eligible for this Promotion?

    Vodafone’s prepaid customers only.

  4. How does a customer qualify for this promotion?

    To qualify for this Promotion and get into the draw to win a share of K1,000,000 cash, customers need to either Top Up, subscribe to any Vodafone prepaid plan or purchase any device. 

    Note: Any new device purchased for the duration of the promotion MUST be connected to an active Vodafone SIM to be eligible to enter the weekly and major cash prize draws.

    Top Up Subscription Device
    -          1 Entry per Top Up accumulating on multiples of K5 -          1 Entry per plan subscription -          K29 – K100 – 5 entries
    -          K101 – K500 – 10 entries
    -          K500 plus – 20 entries

     

  5. What type of prizes can I win?

    Prize giveaways for the Christmas promotion will be awarded through the Weekly and Major cash Prize draws.

    • Weekly Draw – There will be Forty (40) randomly selected winners per week who will win Cash prizes over eight weeks. The details of the winners with photos will be shared on Vodafone’s social media platforms.

       

      Frequency Prize Allocation Quantity Winners/Region
      Weekly Draw K2,500 40 x winners 10
      Major Draw K10,000 20 x winners 5

       

       

    • Twenty (20) Major Prize winners will be drawn on Monday 30th December 2024.
    • Prizes cannot be exchanged or traded.  
    • Winners will be contacted by telephone.
  6. How will the winner redeem the prizes?

    The draws will be conducted at Vodafone Haus in the presence of the Police and Vodafone senior management team and the prizes distributed as follows:

    Frequency Prize Type Redemption Method No. of Winners
    Weekly Draw K2,500 Bank Transfer 320 x winners
    Major Draw K10,000 Bank Transfer 20 x winners

     

  7. How will I know if I have earned a qualifying entry into the draw?
    • When you Top Up or Subscribe to a plan, you will receive a customized SMS notification to confirm your entry into the draw.
    • When you purchase any device, your number will automatically be entered into the draw.
    • Dial *170# to check your entries.

      Sample Message: 

      Congratulations! Your entry has gone into the draw to WIN a share of K1,000,000 cash. Dial *170# to check your entries. T&C Apply.


  8. How will the prize winners be selected?

    During the promotional period, customers will be randomly selected in the Weekly and Major Prize draws. The major prize draw will take place at the Vodafone Haus in the presence of the Police and Vodafone senior management team.

     

  9. How will the winner be notified?
    • If you win, Vodafone will contact you by telephone.
    • A maximum of three (3) attempts will be made to call the Winner within a period of twenty-four (24) hours.
    • If you do not answer any of our calls, you forfeit your chance to win. We will select another eligible customer to be the Winner and repeat the process outlined above.

       

  10. What do I need to know about claiming the Prizes if I am a winner?
    • During the phone call, full details of the Weekly and Major Prize handover (redemption) process and locations will be confirmed.
    • You will need to present a valid Government issued photo ID (Passport, National Identification Card or Drivers License) and the phone number used to participate in the promotion.
    • In the absence of a valid identification card or related documents to verify identity, the customer will need to be accompanied by a reputable person who presents his identification card or document and verifies the customers identity (a reputable person is a respectable person of standing in the community such as a Commissioner of Oaths, a member of the disciplinary forces, a ward member, a village court magistrate or a church pastor who is a registered SIM card holder).
    • Prize can only be won/collected by the registered owner of the sim card. A redraw will be done where the mobile number and sim registration details do not match.
    • Winners MUST have an active bank account from either one of the 3 major commercial banks - BSP, Kina Bank or Westpac.
    • Customer must permit photographs to be taken for PR purposes in order to be eligible to win.

       

  11. Who is not included from participating in the Promotion? 

              The following customers are excluded from participating in the promotion:

  • Postpaid Corporate & Business Account customers.
  • Any person who at any time on or after April 1st, 2022, was or is a Director, Officer, Employee, or agent of Vodafone PNG or any of their respective parent, subsidiaries, divisions, or affiliated companies, franchises or service agencies, independent contractors or suppliers of service to Vodafone PNG.
  • Vodafone PNG employees and their family members.
  • Employees and the family members of employees of any company associated with the promotion, including any provider of the Grand Prize.
  • Persons under the age of eighteen (18); and
  • Persons who do not reside in PNG 

Free Tok - Terms & Conditions

  • Get 24x7 Unlimited Free On-Net calls every day from 9th September till 23rd September 2024.
  • On-net means Vodafone to Vodafone calls only.
  • For any queries, contact our Customer Care team on 123 (Free Line for Prepaid).
  • 124 (Premium Charged Line) or visit www.vodafone.com.pg

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