Setup Guide

Setup Mobile Internet

 

To use Mobile Internet services, you must have an internet-capable mobile device, sufficient Data balance or Real Credit balance, and the mobile data connection must be turned on. The Access Point Name (APN) should be configured to “internet”. To use 4G services, one must have a 4G-capable device and be in a 4G coverage area. To use 3G services, one must have a 3G-capable device and be in a 3G coverage area.

1. Steps to Turn Mobile Data ON/OFF

Go to Settings, Search for Mobile Data (or Cellular Data) and activate the connection. For smartphones, the user may swipe down from the notification bar and Select the Mobile Data icon. Two arrow icons will appear in the notification bar to indicate that the connection has been made.

Android: Go to Settings > Connections > Data Usage > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)

iPhone: Go to Settings > Mobile Data > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)

Mobile internet services can either be charged from a Mobile Data Plan or Real Credit balance.

To stop using mobile internet, deactivate the Mobile Data connection.

2. Setup Mobile Internet/APN

When you have data but are not able to access the internet, then you may need to restart your device or check your APN settings.

An Access Point Name is a communications gateway between a user’s device and the internet. The following steps can be used to setup an APN:

APN Profile setup

 

Android

  1. Go to Settings
  2. Go to Connections or Mobile Data or Internet settings
  3. Go to Mobile Networks or Mobile Data Network
  4. Go to Access Point Names
  5. If you have a Dual-SIM phone, Select either SIM 1 or SIM 2
  6. Select “Add” or the “+” sign.
  7. Enter “VF PNG” in the Name section.
  8. Enter “internet” in the APN section.
  9. Save the APN.
  10. Enable the “VF PNG” APN profile.

iPhone

  1. Go to “Settings” and select “Mobile Data”
  2. Go to “Mobile Data Network”
  3. Enter “internet “in the APN section
  4. Tap on “<Back” to save the APN

 

3. Selecting Network Mode as 4G, 3G or 2G Connectivity

The different network modes can influence the data speeds that a user’s device can achieve.

If a user has an LTE-enabled device and is in a 4G coverage area, but is not able to connect to the 4G network, then the following steps may be used to change the network mode:

  1. Go to Settings
  2. Go to Connections or Internet or Mobile Data settings
  3. Go to Mobile Networks or Mobile Data Options
  4. Go to the Network Mode or Voice & Data modes associated with your SIM (SIM1 or SIM2).
  5. If you have a 4G device, select “4G” or “LTE”. If you have a 3G device, Select “3G” or “UMTS” or “HSDPA” or “WCDMA”.
  6. The Network Mode selected will appear in the notification bar.
  7. To use 4G Services, the user must have a 4G-capable device and be within a 4G coverage area.

If you select 4G/LTE, your phone automatically switches between the two network modes provided that you're within range of a 4G network.

If you select 3G, your phone can only connect to the 3G network.

4. What do G, E, 3G, H, H+ and 4G (LTE)mean on notification bars?

SymbolMeaning
GG stands for GPRS (General Packet Radio Services) and this supports the lowest internet speed available on mobile phones
EE stands for Edge and is typically called 2.5G as its data speed is in between 2G and 3G
3G3G works at a faster speed than Edge
HH stands for HSPA (High Speed Packet Access) which is an enhanced form of 3G allowing higher data transfer rates
H+H+ is an enhanced version of HSPA which allows faster internet speed where 4G is not present 
4G (LTE)4G or LTE (long Term Evolution) is the fastest internet speed that is attainable by a mobile device in PNG
4G+ (LTEA)4G+ or LTEA (long Term Evolution Advanced) is the fastest internet speed that is attainable by a mobile device in PNG

5. If you are still having network issues, please fill in the following details on the form and indicate which troubleshooting steps you have done:

For ANDROID:

  1. Go to “Settings”.
  2. Select “Connections”
  3. Select “Mobile networks”.
  4. Select “Network mode”
  5. Select “4G/3G/2G (auto connect)”.
android-ios-setup

 

For APPLE iOS:

  1. Go to “Settings” and Select “Mobile Data”
  2. Select “Mobile Data Options”
  3. Select “Voice & Data”.
  4. Select “LTE” to access the 4G/3G/2G network. 
apple-ios-setup

For Huawei’s Harmony OS:

  1. Go to “Settings”
  2. Select “SIM card & mobile networks”
  3. Under “SIM Card Settings”, Select either SIM1 or SIM2.
  4. Under “Mobile Network”, Go to “Preferred network type”
  5. Select “Prefer LTE” to access the 4G/3G/2G network.
huawei-harmony-setup

For OPPO Android:

  1. Go to “Settings”
  2. Select “SIM Card & Cellular”
  3. Under “SIM Info & Settings”, Select either SIM1 or SIM2.
  4. Under “Network Settings”, Go to “Preferred Network Type”
  5. Select “4G/3G/2G (Auto) to access the 4G/3G/2G network.
oppo-android-setup

For Windows:

  1. Go to “Settings”
  2. Tap on “mobile+SIM” or “cellular+SIM”
  3. Tap on “Highest Connection Speed”
  4. Select 4G
windows-setup

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