To use Mobile Internet services, you must have an internet-capable mobile device, sufficient Data balance or Real Credit balance, and the mobile data connection must be turned on. The Access Point Name (APN) should be configured to “internet”. To use 4G services, one must have a 4G-capable device and be in a 4G coverage area. To use 3G services, one must have a 3G-capable device and be in a 3G coverage area.
Go to Settings, Search for Mobile Data (or Cellular Data) and activate the connection. For smartphones, the user may swipe down from the notification bar and Select the Mobile Data icon. Two arrow icons will appear in the notification bar to indicate that the connection has been made.
Android: Go to Settings > Connections > Data Usage > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)
iPhone: Go to Settings > Mobile Data > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)
Mobile internet services can either be charged from a Mobile Data Plan or Real Credit balance.
To stop using mobile internet, deactivate the Mobile Data connection.
When you have data but are not able to access the internet, then you may need to restart your device or check your APN settings.
An Access Point Name (APN) is a communications gateway between a user’s device and the internet. The following steps can be used to setup an APN:
APN Profile setup
The different network modes can influence the data speeds that a user’s device can achieve.
If a user has an LTE-enabled device and is in a 4G coverage area, but is not able to connect to the 4G network, then the following steps may be used to change the network mode:
If you select 4G/LTE, your phone automatically switches between the two network modes provided that you're within range of a 4G network.
If you select 3G, your phone can only connect to the 3G network.
|G||G stands for GPRS (General Packet Radio Services) and this supports the lowest internet speed available on mobile phones|
|E||E stands for Edge and is typically called 2.5G as its data speed is in between 2G and 3G|
|3G||3G works at a faster speed than Edge|
|H||H stands for HSPA (High Speed Packet Access) which is an enhanced form of 3G allowing higher data transfer rates|
|H+||H+ is an enhanced version of HSPA which allows faster internet speed where 4G is not present|
|4G (LTE)||4G or LTE (long Term Evolution) is the fastest internet speed that is attainable by a mobile device in PNG|
|4G+ (LTEA)||4G+ or LTEA (long Term Evolution Advanced) is the fastest internet speed that is attainable by a mobile device in PNG|