Mobile Broadband Devices

 

Click on a device name and follow the user guide to setup and configure your router or pocket Wi-Fi for internet access.

 

 

How do I restore factory settings?

When the router is turned on, press the Reset button for approximately 3 to 10 seconds using a pointed object until the power indicator starts to blink. Restoring factory settings will restore the settings, Wi-Fi names and passwords to default. You can reconfigure them after the router is restored.

What should I do if I have forgotten the Router/Wi-Fi password or the login password for the web-based device management page?

Restore the router to its factory settings and then use the default Wi-Fi password and login password to try again.

What should I do if the signal strength indicator is red or an Internet connection cannot be established?

  1. Check if the SIM card is inserted. Refer to the Setup section for the right size of SIM card and the right way to insert the SIM card into the slot.
  2. If the issue persists, restore the router to factory settings and try again.
  3. Contact Vodafone Customer Care on 123 (Free Line for Prepaid), 124 (Premium Charged Line) or chat with us at www.vodafone.com.pg to check if your SIM card is out of service. If it is a new card, check if the SIM card has been activated.

What should I do if the Internet speed is slow?

  1. Check the signal strength indicator on the router. If the signal is weak, adjust the router's direction or move it closer to a window to improve signal reception.
  2. f your device is connected to the router over Wi-Fi, adjust your device's position to receive better signal.
  3. Switch to Wi-Fi 5 GHz if it is supported by your device.
  4. Restart the router and your device, and try again.

Why can't I access the Router/Wi-Fi web-based management page?

  1. Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
  2. Ensure that your computer is set to obtain an IP address and DNS server address automatically.
  3. Restart your browser, or try using another browser.
  4. If the problem persists, restore the router to its factory settings.

Why is the content displayed on the web-based management page not up to date?

Depending on your browser's cache, the content for your device on the web-based management page may not be up to date. Manually clear your browser's cache (for example, open your browser and choose Internet Options > General > Browsing history > Delete.) and re-launch the web-based management page. If you are experiencing any other issues with the router:

  1. Restart the router.
  2. Restore the router to its factory settings.
  3. Contact Vodafone Customer Care on 124 (Premium Charged Line) or 123 (Free Line for Prepaid).

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